General Info

What are your business hours?

Our business hours are Monday - Friday, 9 AM - 6 PM (EST). For after hours availability, please Contact Us and we will try to accomodate you.

How do I contact Onyx Printing?

You may call us toll-free at 1 (877) 575-ONYX (6699) during business hours. Alternatively, you can use our Contact Page to send us an email.

Do you offer traditional offset printing?

No. Onyx Printing focuses exclusively on providing top quality digital printing services. However, if a custom job requires traditional offset printing, we may outsource a portion of a job to a trusted traditional offset printer.

What is your privacy policy?

Please view our Privacy Policy.

Do you offer discounted pricing to print shops?

Yes. We offer wholesale pricing to print shops. Please see our Wholesale Page for more information.

Ordering

How do I place an order?

Please call us at 1 (877) 575-ONYX (6699) to place an order. We will be offering online ordering in the near future.

How can I pay for my order?

We accept credit cards or check.

How much will my job cost?

To get a price quote for your job, simply navigate to the product page and select your options to receive an instant quote. If your desired options are not available, please Contact Us for a custom quote.

What is the turnaround time for my order?

We strive to complete jobs within 4 business days from the receipt of of the job or approval of proof (not including day job is received or proof is approved). Please add 1 day for standard bindery. Large or complex jobs may take longer. We will contact you to confirm turnaround time when your order is placed.

Can I cancel my order?

If your job has not yet been printed, it may be cancelled, but may be subject to minimum charges for any work performed during the pre-flight process. No refunds are provided for jobs that have already been printed.

What are your ordering policies and procedure?

Please review our Terms and Conditions page.

What quantity value should I select when ordering business cards for several people?

Suppose you need to order business cards for 5 people, with each person getting 100 business cards. You should select the quantity value of 100 for each person and click add to cart 5 times.

Printing FAQ

Why should I choose digital vs offset printing?

Each printing method has its advantages and disadvantages, some jobs are better suited for one method versus the other. Digital printing usually is a great option for low volume, short turnaround jobs because the time and cost involved with setting up a job is considerably less than with offset printing.

File Preparation and Transfer

How do I upload files?

Files can be uploaded only after an order has been placed. We will provide upload instructions when ordering.

What files need to be provided for you to print my job?

Please take care to include all supporting files that are present in the artwork that we will need to print the job (images, fonts, etc...). Please view our file preparation page for more information.

Should I compress my files before uploading?

If there are multiple files to be uploaded for your print job, it is recommended to compress (.zip, .rar, etc..) the files into single archive to minimize upload time and to organize all files for a job in a single place.